Lead Scheduler: Burtonsville, MD

Job Title: Lead Scheduler
Reports To: Lead Care Coordinator
Salary/Hourly Rate: $23-$25/hour
Direct Reports: N/A
Position Status: Full-Time
Location: Burtonsville, MD

Position Overview:

The Lead Scheduler plays a critical role in supporting the daily operations of the Alternative Placement Youth (APY) mentor program by overseeing workforce coordination, scheduling systems, and shift accountability. This position is responsible for ensuring that mentor coverage aligns with youth needs, schedules are accurate and up to date, and communication across the team remains clear and responsive.

The Lead Scheduler serves as a central point of coordination between mentors and leadership, helping maintain structure, consistency, and efficiency in program operations. This role requires strong organizational skills, attention to detail, and the ability to adapt quickly in a dynamic, youth-centered environment. A high level of comfort with technology, including scheduling and workforce management platforms such as ConnecTeam, is essential for success in this role.

Core Responsibilities (Including but not limited to):

Scheduling & Workforce Coordination

Oversee the development, maintenance, and accuracy of mentor and youth schedules using Connecteam, our time tracking and scheduling software.
Ensure appropriate staffing coverage based on program needs and mentor availability
Coordinate shift coverage and respond to real-time scheduling changes within the Connecteam platform.

Shift Oversight & Accountability

Monitor mentor attendance, timekeeping, and completion of assigned responsibilities
Ensure timely documentation and adherence to program expectations
Address scheduling discrepancies and support resolution of attendance-related issues

Communication & Team Coordination

Serve as a primary liaison between mentors and program leadership regarding scheduling matters
Maintain consistent communication channels to address updates, changes, and urgent needs
Support a responsive and organized communication structure across the team

Administrative & Operational Support

Maintain and update scheduling systems and related documentation
Conduct regular reviews to ensure scheduling accuracy, efficiency, and compliance
Track mentor engagement, including availability and participation trends

Compliance & Program Support

Ensure adherence to scheduling protocols, attendance policies, and program standards
Support onboarding logistics, trainings, and administrative coordination as needed
Assist with additional operational or administrative projects to support program success

Payroll & Timekeeping Support

Assist in reviewing timesheets for accuracy and alignment with scheduled shifts

Help ensure proper documentation of hours worked in accordance with program expectations

Minimum Requirements

Associate or Bachelor’s degree in human services, nonprofit management, social work, business, education, or a related field; OR a combination of relevant education and experience
Minimum of three (3) years of combined experience in program coordination, scheduling, or workforce operations
Strong technology proficiency, including Microsoft Office Suite and workforce management platforms (e.g., Connecteam), along with standard office equipment
Excellent organizational, time-management, and problem-solving skills, with the ability to identify and address system or scheduling issues
Strong written and verbal communication skills
Ability to work collaboratively with internal teams and external partners in a fast-paced environment
Understanding of confidentiality standards and experience working within HIPAA-compliant environments

Preferred Qualifications

Experience in youth services, mentorship programs, or working with returning citizen populations
Experience supporting or contributing to program development and implementation at both direct service (micro) and systems (macro) levels
Background in team coordination, staff support, or workforce oversight in a dynamic environment
Demonstrated ability to contribute to operational planning, process improvement, and performance tracking
Creative, solutions-oriented mindset with a strong ability to adapt and grow within evolving program needs

Working Schedule

Full Time Schedule (Monday – Friday) (8am – 4pm or 9 am – 5pm)
Monday – Thursday – In Person, Friday – Remote
Work is hybrid within Maryland.

General Physical Requirements

At times there may be sedentary work. May be required to periodically lift up to 51 lbs, moving in various positions. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Physical Activities

Reaching: Extending hand(s) and arm(s) in any direction.
Fingering: Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand or arm as in handling.
Grasping: Applying pressure to an object with the fingers and palm.
Talking: Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
Hearing: Perceiving the nature of sounds at normal speaking levels or without correction. Ability to receive detailed information through oral communication, and make fine discriminations in sound.

Visual Acuity

The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading; visual inspection involving small defects, small parts and/or operation of machines (including inspection); using measurement devices; and/or assembly of fabrication of parts at distances close to the eyes.

Working Conditions

None: The worker is not substantially exposed to adverse environmental conditions. This is a Non–Exempt Position Under The Fair Labor Standards Act

LEAD4LIFE, INC. IS AN EQUAL OPPORTUNITY EMPLOYER.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required as other functions may be assigned.

Fill out the form below to apply for this position.

This is a Non–Exempt Position Under The Fair Labor Standards Act.
Lead4Life, Inc. is an Equal Opportunity Employer.

By submitting the contact form below, I acknowledge and affirm that I have read the above job description and fully understand and accept the position responsibilities, and requirements as described on this page. If I am hired to fill this position, I understand that a copy of this job description will be placed in my personnel file found in the Human Resources Department.

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